Episode 148: Civility at Work – Part 2

Low morale, poor productivity, errors etc are all signs of an organization with a civility problem. Dr Lew Bayer is a civility expert and she joined us on Make It Right to share how to identify and fix incivility issues to improve your manufacturing results. This is part 2 of our conversation and in it Lew shares how to use the Civility Culture Continuum Brief, a tool you can use in your organization to work through your incivility issues in your company. You can listen to Part 1 of this conversation in MIR Episode 147. Dr Bayer is an internationally recognized expert on Civility at work and CEO of Civility Experts. She has written several books on the subject and recently published two books specific to the manufacturing sector; “Manufacturing Civility” and “LEAN on Civility” with co-author Christian Masotti.